FAQ's

Please feel free to check out our Frequently Asked Questions.

VAT

Non European Union export customers do not pay VAT tax. All UK customers pay VAT. Exports to the EU can also be zero rated for VAT if they provide us with a valid EU VAT/TVR tax number. If you do not provide us with this we have to charge VAT at the current rate.

Shipping

We will be happy to quote for carriage and insurance at cost to anywhere in the world. For UK deliveries we use APC next day for items up to 20kg and other courier services for larger items.

Voltage Options

Our equipment is used in dozens of countries around the globe. As standard our equipment is manufactured with UK power supply. Most of our equipment is 220/240V 50Hz and will also operate in Europe. Our equipment can be manufactured to your mains voltage requirement, for example US 110V 60Hz.  There is an additional charge for this which is illustrated on the product description. If you have a voltage requirement which isn't illustrated please contact us.

As an example the new high brightness luminaires operate on UK (240V)  and European (220V) as standard, whereas the older standard luminaires have a 10% surcharge for European voltage.

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